Fortune (July 23)
The response of CrowdStrike has been “underwhelming,” symbolized by CEO George Kurtz’s failure to apologize immediately. With a bug that “hit less than 1% of Windows devices,” CrowdStrike “unleashed global chaos” last Friday. The fallout “grounded more than 6% of the world’s commercial flights. It also halted surgeries, broadcasts, money transfers, 911 call centers, train systems, stores, hotel reservations, mobile apps, and some government services. As of yesterday, many were still scrambling to recover.” CrowdStrike’s comeuppance may come as it enters “a risky period,” with its stock hammered “by almost a third” and angry customers reexamining their ties to the cybersecurity company.
Tags: Apologize, Apps, Broadcasts, Bug, CEO, Comeuppance, CrowdStrike, Customers, Cybersecurity, Failure, Flights, Global chaos, Hammered, Hotels, Kurtz, Money transfers, Recover, Response, Stock, Stores, Surgeries, Trains, Underwhelming, Windows
