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New York Times (April 7)

2021/ 04/ 08 by jd in Global News

“Businesses and universities want fast, easy ways to see if students and customers are vaccinated, but conservative politicians have turned ‘vaccine passports’ into a cultural flash point.”


LA Times (September 11)

2018/ 09/ 13 by jd in Global News

“America’s malls are dying. Owners are hoping virtual reality and fitness centers will save them.” As merchants increasingly withdraw in the face of e-tailers, Credit Suisse “recently predicted 20% to 25% of U.S. malls will shut down within five years…. To survive, malls need to set aside long-established models that rely on two or more anchor tenants to draw customers and, instead, develop a mixture of retail, entertainment and housing.”


Website Magazine (February Issue)

2018/ 02/ 28 by jd in Global News

“Mobile traffic is past its tipping point with roughly 52 percent of web traffic currently deriving from smartphones versus desktops…To date, forward-thinking ecommerce companies have worked to ensure their sites were primed for mobile viewing, turning to responsive web design (RWD) as the solution.” Now, however, the move is toward adaptive design. Although it requires more coding, “it offers a whole range of other prioritizing features on mobile that customers crave versus receiving a shallow, shrunk-down version of the desktop site that leaves too much to be desired.”


Fortune (December 22)

2017/ 12/ 24 by jd in Global News

“Technology and globalization are leading to more and faster disruption than ever. To stay ahead, smart companies are turning to design to better connect with customers and find their competitive advantage.” In a “hyper-connected world, “design can help bring coherence to the chaos” and “Fortune 500 companies are hiring chief design officers and investing heavily in design centers and innovation centers. Professional services firms, too, have joined the fray.”


Cover (March 16)

2017/ 03/ 18 by jd in Global News

Disclosure of “how many claims are paid out is absolutely the right thing to do” in the insurance industry. “Paying claims is the only way our industry can prove its worth to its customers and advisers…. This is why publication is so important. Claims statistics give advisers the evidence to help them reassure clients who believe policies hardly ever pay out. Honesty and openness is the best policy.”


Bloomberg (June 30)

2016/ 07/ 02 by jd in Global News

“In total, Toyota recalled 3.4 million vehicles worldwide on Wednesday…. Kind of a big deal, but you won’t find a hint of it on the company’s investor relations site, or its global corporate newsroom or SEC filings.” While “Toyota is doing right by its customers” and notifying them of these problems, “it’s letting its shareholders down by making that information so difficult to quantify at a company level.” Toyota isn’t even “the most egregious offender.” That distinction arguably goes to Takata, but Toyota certainly has an opportunity to improve information disclosure.


Institutional Investor (June 1)

2016/ 06/ 02 by jd in Global News

Nearly a decade after the financial crisis, financial institutions still face challenges. However, the “savvy” ones are simplifying their structures and realizing efficiency gains. “For the past nine years, investments have poured into regulatory compliance and reporting initiatives. The rapid development of disruptive technologies such as robotics and artificial intelligence is helping firms automate many of those processes and redirect their energy toward growth activities. Big data, analytics and digital technology shed light on what they do best—and most profitably—and enhance the customer experience.”


The Economist (March 19)

2016/ 03/ 21 by jd in Global News

“Companies are abandoning functional silos and organising employees into cross-disciplinary teams that focus on particular products, problems or customers. These teams are gaining more power to run their own affairs. They are also spending more time working with each other rather than reporting upwards. But the transition to “a network of teams” in place of conventional hierarchy has hardly been smooth. Managing teams is “hard” and research routinely uncovers lapses. And even when teamwork is well managed, things can be taken too far. “Even in the age of open-plan offices and social networks some work is best left to the individual.”


The Economist (March 5)

2016/ 03/ 05 by jd in Global News

“Every second three more Indians experience the internet for the first time. By 2030 more than 1 billion of them will be online.” Smart phone usage is soaring. And “no battle for the online future of India is more intense than the one now being waged in e-commerce.”While this is a “local battle for customers,” it is “also a battle for the future” that will likely prove “a better template for the e-commerce battle in other emerging markets.”


Wall Street Journal (April 29)

2015/ 04/ 30 by jd in Global News

The cable industry is “panicked over the looming breakup of its business model” as fewer traditional linear customers want big bundles and younger viewers increasingly opt for video on demand subscriptions. Cable operators benefitted from local monopolies that allowed them to “dictate packages and pricing, markets be damned.” Though “cable bills have grown at almost triple the rate of inflation over the past two decades,” the gravy train may be coming to an end.


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