Bloomberg (June 30)
“In total, Toyota recalled 3.4 million vehicles worldwide on Wednesday…. Kind of a big deal, but you won’t find a hint of it on the company’s investor relations site, or its global corporate newsroom or SEC filings.” While “Toyota is doing right by its customers” and notifying them of these problems, “it’s letting its shareholders down by making that information so difficult to quantify at a company level.” Toyota isn’t even “the most egregious offender.” That distinction arguably goes to Takata, but Toyota certainly has an opportunity to improve information disclosure.
Tags: Customers, Egregious, Information disclosure, Investor relations, Newsroom, Offender, Recall, SEC filings, Shareholders, Takata, Toyota, Vehicles
Institutional Investor (June 1)
Nearly a decade after the financial crisis, financial institutions still face challenges. However, the “savvy” ones are simplifying their structures and realizing efficiency gains. “For the past nine years, investments have poured into regulatory compliance and reporting initiatives. The rapid development of disruptive technologies such as robotics and artificial intelligence is helping firms automate many of those processes and redirect their energy toward growth activities. Big data, analytics and digital technology shed light on what they do best—and most profitably—and enhance the customer experience.”
Tags: AI, Analytics, Big Data, Challenges, Customers, Digital technology, Disruptive technologies, Efficiency, Energy, Financial Crisis, Growth, Investments, Profit, Regulatory compliance, Reporting, Robotics, Savvy
The Economist (March 19)
“Companies are abandoning functional silos and organising employees into cross-disciplinary teams that focus on particular products, problems or customers. These teams are gaining more power to run their own affairs. They are also spending more time working with each other rather than reporting upwards. But the transition to “a network of teams” in place of conventional hierarchy has hardly been smooth. Managing teams is “hard” and research routinely uncovers lapses. And even when teamwork is well managed, things can be taken too far. “Even in the age of open-plan offices and social networks some work is best left to the individual.”
Tags: Cross-disciplinary teams, Customers, Employees, Functional silos, Hierarchy, Individual, Network, Open-plan offices, Problems, Products, Research, Social networks, Teamwork
The Economist (March 5)
“Every second three more Indians experience the internet for the first time. By 2030 more than 1 billion of them will be online.” Smart phone usage is soaring. And “no battle for the online future of India is more intense than the one now being waged in e-commerce.”While this is a “local battle for customers,” it is “also a battle for the future” that will likely prove “a better template for the e-commerce battle in other emerging markets.”
Tags: Customers, E-commerce, Emerging markets, Future, India, Intense, Internet, Online, Smart phone
Wall Street Journal (April 29)
The cable industry is “panicked over the looming breakup of its business model” as fewer traditional linear customers want big bundles and younger viewers increasingly opt for video on demand subscriptions. Cable operators benefitted from local monopolies that allowed them to “dictate packages and pricing, markets be damned.” Though “cable bills have grown at almost triple the rate of inflation over the past two decades,” the gravy train may be coming to an end.
Tags: Cable, Customers, Inflation, Markets, Monopolies, Packages, Pricing, Video on demand, Viewers
Institutional Investor (May Issue)
“New innovative business models by upstarts Tesla and Uber are poised to disrupt multiple industries at once.” Both companies have been driving around barriers thrown up by conventional businesses that feel threatened. “The real winners to watch — the companies that will shape the landscape of American business and tech — are those that seek to fill customers’ every need, that work themselves into new markets however possible.”
Tags: Barriers, Business, Business models, Customers, Disrupt, Innovative, Markets, Needs, Tech, Tesla, Threatened, U.S., Uber, Winners
