The Economist (June 23)
Business-process outsourcing (BPO) has been a boon for the Philippines. “Today the sector employs 638,000 people and enjoys revenues of $11 billion, about 5% of the country’s GDP. Last year the Philippines even overtook India, long the biggest call-centre operator in the world, in ‘voice-related services.’ The country now employs about 400,000 people at call centres, India only 350,000.” And the Philippines predicts that the number of BPO jobs could grow to over 1.3 million by 2016, with revenues of $25 billion.
Business-process outsourcing (BPO) has been a boon for the Philippines. “Today the sector employs 638,000 people and enjoys revenues of $11 billion, about 5% of the country’s GDP. Last year the Philippines even overtook India, long the biggest call-centre operator in the world, in ‘voice-related services.’ The country now employs about 400,000 people at call centres, India only 350,000.” And the Philippines predicts that the number of BPO jobs could grow to over 1.3 million by 2016, with revenues of $25 billion.
Tags: BPO, Call-centres, GDP, India, Philippines
