Financial Times (April 10)
2019/ 04/ 12 by jd in Global News
Boeing’s failure was essentially a “human error.” Boeing “was lured into hubris by its commercial success and safety record. It could not believe it had blundered so badly in trying to avoid harm. With hindsight, the reaction of Boeing and the FAA on the day after the second crash feels absurd.” This delusion, however, “has broader lessons. Companies in regulated industries employing many specialists such as engineers often find it hard to concede errors promptly, not just because of potential legal liability, but due to faith in their expertise. Car-makers and energy companies are also prone to such blindness.”
Tags: Blindness
