WARC (June 1)
“As lockdowns start to ease and the scale of the economic challenge becomes clear, uneasy businesses are adjusting to a future which is looking decidedly different from the one they had planned for at the start of 2020.” For starters, many are slashing advertising spend as they move “back to basics: service and trust,” while also focusing more on online presence and purchases.
Tags: Adjusting, Advertising spend, Basics, Ease, Economic challenge, Future, Lockdowns, Online, Service, Trust, Uneasy
The Economist (March 14)
“All governments will struggle” with Covid19. “As they belatedly realise that health systems will buckle and deaths mount,” how well the governments and their leaders cope will be determined by “their attitude to uncertainty; the structure and competence of their health systems; and, above all, whether they are trusted.”
Tags: Attitude, Buckle, Competence, COVID-19, Deaths, Governments, Health systems, Struggle, Trust, Uncertainty
New York Times (December 12)
“If there is one singular issue that defines the intersection of business and policy at this moment, it is a deepening trust deficit…. Businesspeople and policy leaders are scrambling for new ways to engender trust with constituents, including shareholders, employees and regulators. Some are trying to be more transparent. Others are diving into political and social issues that used to be verboten. Perhaps more than anything, they’re speaking publicly more about their thinking.”
Tags: Business, Businesspeople, Constituents, Employees, Intersection, Leaders, Policy, Regulators, Shareholders, Singular, Trust, Trust deficit
INC (January Issue)
“California is bringing E.U.-style privacy laws to the U.S.” This is “one more reason to reassess how you handle customer information.” Though burdensome “creating a meaningful privacy policy…can also be a golden opportunity to inspire customer trust.” Moreover, the California Consumer Privacy Act will “likely serve as a national model” so a thoroughgoing approach will leave your company better prepared for, if not fully compliant with, subsequent changes in other jurisdictions.
Tags: Burdensome, California Consumer Privacy Act, E.U., Golden opportunity, Meaningful, Privacy policy, Trust, U.S.
Reuters (August 16)
“Banks still have to work to rebuild public trust, despite years of restructuring and paying fines and compensation for misbehaviour.” A YouGov survey found that “66 percent of adults in Britain do not trust banks to work in the best interests of society.”
Tags: Banks, Compensation, Fines, Misbehaviour, Public trust, Restructuring, Society, Survey, Trust, UK, YouGov
Bloomberg (May 27)
“The great deal maker has yet to make even a decent deal as president; he hasn’t negotiated anything on health care, immigration or infrastructure, and the trade negotiations with China may be a bust.” In Korea, Donald Trump’s “gut instincts” have resulted in a blunder that’s “worse than it looks: Kim Jong Un appears shrewd. China is stronger. And U.S. allies know not to trust Washington.”
Tags: Allies, Blunder, China, Deal maker, Health care, Immigration, Infrastructure, Kim Jong Un, Korea, Trade negotiations, Trump, Trust
WARC (March 5)
Just 2% of UK consumers say they trust marketing and advertising companies with their personal information, according to a recent survey which also suggests people seem resigned to the issue of data privacy being out of their control.
Tags: Advertising, Consumers, Data privacy, Marketing, Personal information, Trust, UK
Institutional Investor (November 13)
“AI will transform asset management,” but “the biggest challenge we face may not be developing powerful predictive AI-based investment models.” Rather, it will be “simply convincing investors not to trust their own judgment. More broadly, the winners and losers will be decided not by the current market position of a firm or even the size of its checkbook, but by its ability to overcome its anthropocentric prejudice and trust AI like it would trust a human being.”
Tags: AI, Anthropocentric, Asset management, Challenge, Investment models, Investors, Judgment, Powerful, Predictive, Trust
New York Times (October 5)
“Another day, another embarrassing foreign policy circus in the nation’s capital that can only further erode trust in American leadership at home and abroad.” President Trump undercut Secretary of State Rex Tillerson, raising “doubts among world leaders about whether he represents the president’s true intentions.” While Tillerson has his own faults, “those weaknesses are nothing compared to those of an inexperienced, self-absorbed, bombastic and impulsive president.”
Tags: Bombastic, Doubts, Embarrassing, Foreign policy, Impulsive, Inexperienced, Leadership, Self-absorbed, Tillerson, Trump, Trust, U.S., Weaknesses
Los Angeles Times (July 24)
“Clinton will, and should, use her acceptance speech to provide a vision of what she hopes to accomplish as president and to excoriate Trump for his extremism.” She must also “work hard to make voters trust her. She is a steady and serious candidate with a commanding grasp of the issues. Going beyond her usual perfunctory defensive responses is an important step toward winning voters to her side.”
Tags: Acceptance speech, Candidate, Clinton, Extremism, Issues, President, Serious, Steady, Trump, Trust, Vision, Voters
